Thank you for shopping with Takonus. We strive to provide you with the best shopping experience and want you to be completely satisfied with your purchase. In the event that you need to return or exchange an item, please read our Return Policy below.
Eligibility for Returns
1.1 Products Eligible for Returns:
Most items purchased from Takonus are eligible for return or exchange, provided they meet the following criteria:
The item is unused, in its original condition, and in the original packaging.
The item is returned within the specified return period, which is [number of days] from the date of delivery.
1.2 Products Not Eligible for Returns:
The following items are not eligible for return or exchange:
Intimate or sanitary goods, such as underwear, swimwear, or beauty products (unless they are sealed and unused).
Customized or personalized items.
Perishable goods, such as food or flowers.
Gift cards or downloadable software.
2.1 Initiating a Return:
To initiate a return, please follow these steps:
Contact our customer support team via phone or email within the specified return period to notify us about the return.
Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
2.2 Return Authorization:
Once your return request is received and approved, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
2.3 Packaging and Shipment:
Pack the item securely in its original packaging, ensuring that all original tags, accessories, and documents are included.
Clearly write the RA number on the outside of the package.
Ship the package back to the designated return address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe and timely delivery of your return.
Refund or Exchange
3.1 Refund Process:
Upon receiving and inspecting the returned item, we will process the refund to your original payment method. Please note that the refund amount will exclude any shipping charges or applicable fees. The refund will be issued within [number of days] from the date of receiving the returned item.
3.2 Exchange Process:
If you would like to exchange the item for a different size, color, or alternative product, please follow the return process mentioned above and indicate your preference for an exchange. Our customer support team will assist you in finding a suitable replacement and guide you through the exchange process.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or initiate a refund, depending on your preference and product availability.
Return Shipping Costs
5.1 Return Shipping Responsibility:
The customer is responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective item).
5.2 Non-Refundable Shipping Costs:
Please note that shipping costs incurred at the time of purchase are non-refundable, unless the return is due to an error on our part.
If you have any questions or need further assistance regarding our Return Policy, please don’t hesitate to contact our customer support team:
We reserve the right to update or modify this Return Policy at any time without prior notice. It is recommended that you review our Return Policy periodically for any changes.
Note: This Return Policy applies to purchases made directly from Takonus. If you have purchased our products from a third party retailer, please refer to their respective return policies and contact them directly for assistance.
Please ensure that you carefully read and understand our Return Policy before making a purchase. By shopping with Takonus, you acknowledge and agree to comply with the terms and conditions outlined in this policy.
Thank you for choosing Takonus. We appreciate your trust and look forward to serving you.